TPI Code Of Practice

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It is important that you check whether or not a broker is signed up to the TPI Code Of Practice before you use them
TPI Code Of Practice
    • Our staff – we run background checks on our staff and make sure that they have regular training and assessments.
    • Our identity – our staff will always identify that they are from Brokers4Business when they contact you.
    • Honest, clear and accurate  – our sales material is honest, accurate and clear. We believe that the language we use when talking to you should be the same.
    • Contracts with energy suppliers – when you agree to a contract with an energy supplier, we make sure that you understand what has been agreed to and answer any questions you may have. If you agree to a contract over the phone, we read the full verbal contract clearly to you.
    • If there are issues with your switch – if a supplier rejects your application for any reason, we not only let you know right away but also work to help resolve it where possible.
    • Your privacy – we adhere to the Data Protection Act and screen our data to make sure that the marketing consent lists like the Telephone Preference Service are cross referenced. We never share our data with any other party.
    • Complaints – we have a simple and effective system for dealing with complaints.
    • Escalation – if you’re not happy with our resolution to your complaint and no agreement can be reached within 7 days we will refer this to the Independent Code Manager (currently the Independent Code Manager only accepts referrals of complaints involving E.ON)
    • Audits – we’ll be audited to make sure we’re sticking to the Code at least once a year.

If you would like to discuss this further please fill out the form or call 0845 1800 300. Our team of our dedicated Account Managers will be glad to help answer any query you may have.

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